Starly Reviews help & FAQ
Need a hand? Email support@thanhlabs.com — we reply within one business day.
How much does it cost?
One plan: $4.99 per month with a 14-day free trial, billed by Shopify on your store invoice. Every feature is included. Cancel any time by uninstalling the app.
How do I show reviews on my store?
Open Starly Reviews → Overview and use the “Add” links next to Reviews section and Star rating. Shopify opens the theme editor with the block selected — save the theme and you're done. No code changes.
How do I change the look?
Appearance lets you pick a template, layout, colors, fonts and text. “Match my store's theme” copies your theme's colors, corners and fonts. Changes are saved as a draft — preview them, then publish.
What are rating criteria?
Settings → Rating criteria. Add up to five things shoppers rate separately (for example Quality, Value, Fit). Averages show in the review summary and scores on each review when “Criteria averages” is on in Appearance.
Which themes are supported?
Online Store 2.0 themes (theme app blocks). Product-card stars also work in most themes through Shopify's standard product rating metafields, which Starly Reviews keeps up to date.
Will negative reviews be hidden?
No. Reviews can only be hidden for a policy reason (spam, offensive content, personal data, off-topic, duplicate or fake) — never for being negative. Ratings always include every published review.
What happens to my data if I uninstall?
Theme blocks are removed automatically by Shopify. All shop data is deleted 48 hours after uninstall.